A Look Into Insurance and Billing

"My role is to verify insurance benefits and eligibility for all of our patients. I want to be an advocate for our patients and to help them understand what their insurance will cover and if they will owe for a portion of their physical therapy sessions. I research each patient’s copays, deductibles and co-insurance in order to be able to explain their benefits to them. My hope is to help our patients understand their coverages and to minimize any surprises later on. When an insurance company denies or rejects a claim, I will review it and talk with insurance companies on our patient’s behalf to find a resolution." -Laurie Phillips

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